vz99 Privacy Policy

01 Introduction

This Privacy Policy applies to all users of the vz99 platform, including the website, mobile app, and any related services. By creating an account, making a deposit, or using any feature of vz99, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described below.

vz99 is committed to protecting your privacy and handling your personal information responsibly. This policy explains what data we collect, why we collect it, how we use it, and the rights you have regarding your personal information.

If you do not agree with any part of this Privacy Policy, you should not use the vz99 platform. For questions or concerns about how your data is handled, please contact our support team.

02 Information We Collect

vz99 collects personal information from you at various points during your use of the platform. The types of information we collect include:

Information You Provide During Registration:

• Personal details: Full legal name, date of birth, nationality, and gender.
• Contact information: Email address, mobile number, and residential address.
• Login credentials: Username and encrypted password.

Information Collected During KYC Verification:

• Government-issued ID documents such as a Philippine passport, driver's license, or national ID card.
• Proof of address documents where required.
• Selfie or live photo for identity matching purposes.

Information Collected During Platform Use:

• Financial data: Deposit and withdrawal records, transaction amounts, and payment method details (e-wallet account names, bank account details). We do not store full card numbers or full bank account credentials.
• Gaming activity: Bets placed, games played, session duration, and win/loss history.
• Device and technical data: IP address, browser type, operating system, device identifiers, and referring URLs collected automatically when you access the platform.
• Communications: Messages sent to or received from our support team, including live chat transcripts and emails.

We collect only the information that is necessary for the purposes described in this Privacy Policy. You are not required to provide optional information, but failing to provide required information may prevent us from creating or maintaining your account.

03 How We Use Your Data

vz99 uses the personal information we collect for the following purposes:

• Account creation and management: To register your account, verify your identity, and manage your profile and account settings.
• Service delivery: To allow you to access games, place bets, participate in promotions, and use all features of the vz99 platform.
• Payments processing: To process deposits and withdrawals in Philippine Peso via supported payment methods, including Philippine online banking, bank transfer, and e-wallets such as GCash and Maya.
• KYC and compliance: To verify your identity, confirm your age and eligibility, and meet anti-money laundering and other regulatory requirements applicable to our operations.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and other security risks.
• Customer support: To respond to your queries, resolve issues, and provide assistance through live chat, email, and other support channels.
• Platform improvement: To analyse usage patterns, improve site performance, and develop new features based on player behaviour and feedback.
• Responsible gaming: To monitor gaming activity and apply responsible gaming tools such as deposit limits, session alerts, and self-exclusion where requested or required.
• Communications: To send you important account notifications, transaction confirmations, and updates about changes to our terms or policies. We may also send promotional communications where you have opted in to receive them.

We do not use your personal data for automated decision-making that produces significant legal effects without human review, except where required by law or expressly permitted under our Terms and Conditions.

04 Data Sharing and Disclosure

vz99 does not sell your personal information to third parties. We may share your data only in the following limited circumstances:

• Payment service providers: We share transaction-related information with banks, e-wallet providers, and payment processors to facilitate deposits and withdrawals in PHP. These providers are contractually required to handle your data securely and use it only for payment processing purposes.
• Identity verification providers: We use third-party KYC service providers to verify the identity documents you submit. These providers are bound by confidentiality agreements and are permitted to use your data solely for verification purposes.
• Game software providers: Game data is shared with our game software partners to the extent necessary to deliver the gaming experience. These providers do not receive your financial or full identity information.
• Legal and regulatory authorities: We may disclose your personal information to law enforcement agencies, regulatory bodies, or government authorities where required by applicable law or in response to a valid legal request, court order, or official investigation.
• Business transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties with whom we share personal data are required to maintain appropriate data security measures and to use the information only for the purposes for which it was shared.

05 Cookies and Tracking Technologies

vz99 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small data files placed on your device when you visit a website. They help us remember your preferences, keep you logged in, and understand how you use the platform.

The types of cookies we use include:

• Essential cookies: Required for the platform to function properly, including session management and security features. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience.
• Analytics cookies: Collect aggregated, anonymised data about how players interact with the platform, helping us identify areas for improvement.
• Security cookies: Help detect and prevent fraudulent access attempts and protect account integrity.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the platform, including your ability to stay logged in or access some features. Essential cookies cannot be turned off as they are necessary for the platform to operate.

06 Data Security

vz99 takes the security of your personal information seriously. We implement a range of technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

Our security measures include:

• SSL/TLS encryption: All data transmitted between your browser or app and our servers is encrypted using Secure Socket Layer (SSL) and Transport Layer Security (TLS) protocols.
• OTP verification: Sensitive account actions such as login from new devices and withdrawal requests may require one-time password (OTP) confirmation sent to your registered mobile number.
• Access controls: Access to player data is restricted to authorised staff members who require it to perform their job functions. All access is logged and monitored.
• Firewalls and intrusion detection: Our servers are protected by firewalls and active monitoring systems that detect and respond to unusual activity in real time.
• Regular security reviews: We conduct periodic reviews of our security practices and infrastructure to identify and address potential vulnerabilities.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure by using a strong, unique password and not sharing your login credentials with anyone.

07 Data Retention

vz99 retains your personal information for as long as your account remains active and for a period thereafter as required by applicable law or legitimate business purposes.

Specifically:

• Active accounts: We retain all personal and account data for the duration of your account's active status.
• Closed accounts: Following account closure, we retain certain information — including identity documents, transaction records, and gaming history — for the period required by anti-money laundering regulations and other applicable legal obligations. This retention period is typically five years from the date of account closure, unless a longer period is required by law.
• Support communications: Records of support interactions are retained for up to three years to help resolve future queries and for quality assurance purposes.
• Analytics data: Anonymised and aggregated usage data may be retained for a longer period as it cannot be linked back to individual users.

Once data is no longer required for the purposes described above, it is securely deleted or anonymised in accordance with our internal data retention procedures.

08 Your Rights

As a player on the vz99 platform, you have the following rights regarding your personal information:

• Right to access: You can request a copy of the personal information we hold about you at any time.
• Right to correction: If any of your personal information is inaccurate or incomplete, you can request that it be corrected. You can also update certain details directly through your account settings.
• Right to deletion: You may request that we delete your personal information. We will honour this request where we are not legally required to retain the data. Note that deletion of your data will result in the closure of your account.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to withdraw consent: Where processing of your data is based on your consent — such as receipt of promotional communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will respond to verified requests within a reasonable timeframe. We may need to confirm your identity before processing any data rights request.

09 Third-Party Links

The vz99 platform may contain references to services operated by third-party payment providers and software partners. These services are governed by their own privacy policies, which may differ from ours.

vz99 is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with your vz99 account. Our Privacy Policy applies only to data collected directly through the vz99 platform.

10 Children's Privacy

vz99 is strictly for players aged 21 years and above. We do not knowingly collect personal information from persons under the age of 21. If we become aware that an account belongs to an underage player, that account will be immediately closed and any associated data will be handled in accordance with applicable law.

If you believe that a minor has registered an account on vz99, please contact our support team immediately so we can investigate and take appropriate action. We take the protection of minors very seriously and maintain active age verification measures as part of our KYC process.

11 Changes to This Privacy Policy

vz99 reserves the right to update or modify this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of this page will be revised to reflect the date of the most recent update.

We will notify registered players of significant changes to this policy through account notifications or by posting a notice on the platform. Continued use of vz99 after any update constitutes your acceptance of the revised Privacy Policy. It is your responsibility to review this page periodically to stay informed of how we handle your data.

If you disagree with any changes to this Privacy Policy, you should stop using the platform and contact our support team to request account closure and data deletion where applicable.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your personal information is being handled, please reach out to our support team:

• Live Chat: Available 24/7 through your account dashboard on the vz99 platform.
• Email: [email protected]

We aim to respond to all privacy-related enquiries promptly. For data rights requests, we may ask you to verify your identity before we can process the request.